1. Hire right the first time:

• Thoroughly define each role in your company.
• Define specific success outcomes that are expected in the role.
- Isolate the CAN DO (Intellectual Quotient).
- Isolate the WILL DO (Emotional Quotient).
- Isolate the FIT IN (Character Quotient).

2. Follow the hiring protocol:

• Train each hiring manager on the CPR for their positions.
• Conduct a preplanned behavioral-based telephone screening.
• Employ a cursory pre-interview assessment.